Job summary Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Responsibilities - Provide expert technical support to resolve complex customer issues in cloud-based applications while effectively managing expectations. - Rapidly gain deep product knowledge across all Coupa modules and serve as a liaison to development for a key functional area. - Share knowledge daily with peers and customers through documentation, mentorship, and active contribution to the support knowledge base. - Drive resolution of critical customer-impacting issues by leading special projects and collaborating with development and cloud operations. - Develop subject matter expertise in key Coupa domains by understanding customer use cases and the underlying technical platforms. Qualifications - Proficient with a wide range of tools including Unix/Linux commands, cloud monitoring systems (e.g., New Relic, Grafana), REST APIs, MySQL, and Atlassian products like Jira and Confluence. - Skilled in multiple programming and scripting languages (Ruby on Rails, SQL, Bash, XML, etc.) and experienced with cloud platforms like AWS, Azure, and container technologies like Docker. - Demonstrates strong problem-solving skills through root cause analysis, defect evaluation, and implementing database or operational changes to resolve customer issues. - Highly adaptable, self-motivated, and collaborative, with strong communication skills and a willingness to support major incidents and participate in on-call rotations. - Holds a relevant bachelor's degree (or equivalent experience), with 4+ years of technical support or engineering experience and a passion for knowledge sharing. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora