Join to apply for the Collections Representative role at Iron Mountain Join to apply for the Collections Representative role at Iron Mountain Get AI-powered advice on this job and more exclusive features. The Collections Representative performs activities involving the collection of accounts that are delinquent. Analyze account status and determine appropriate action while embodying Iron Mountain’s core values, performance and productivity standards. Partner closely with internal stakeholders to resolve any customer service issues trends through proactive interactions. What We Offer ● A culture of belonging where you are encouraged to use your voice. ● The opportunity to make a significant impact within an ever-evolving global organization. ● Total Rewards to support your career and well-being. ● Global connectivity with over 26,000 colleagues across 60 countries. ● Flexibility and a supportive work environment. RESPONSIBILITIES : ● Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management ● Contact customers, via phone and e-mail, regarding their open invoices and billing disputes. ● Ability to identify issues causing delay in payment ● Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect and resolve issue ● Maintain working partnership with District, Area, Division and Corporate teams ● When necessary escalate collection issues to Supervisor and/or Director ● Gain a comprehensive understanding of various Collections systems ● Knowledge and adherence to Iron Mountain policy and procedures – department and company standards ● Perform Collections Department projects as directed by management. ● Challenge yourself to raise the bar for excellence in customer service and collections. REQUIREMENTS : ● High School Diploma / GED (or higher). ● Willingness to learn. ● Thrive as a team player in a fast paced environment. ● Excellent communication skills – both verbally and written. ● Detail-oriented. ● Strong typing skills. ● Problem-solving skills which require exercising independent judgment ● Clear Criminal reference check. ● Previous call center / Collections experience is NOT required, but is considered an asset. Join us at the Iron Mountain where culture and values are practiced and respected every day! Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Analyst Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Iron Mountain by 2x Get notified about new Collections Representative jobs in Bogotá, Capital District, Colombia . Bogota, D.C., Capital District, Colombia 5 days ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 6 months ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 5 months ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 5 months ago Bogota, D.C., Capital District, Colombia 5 months ago Bogota, D.C., Capital District, Colombia 5 months ago Bogota, D.C., Capital District, Colombia 5 months ago Bogota, D.C., Capital District, Colombia 5 months ago Bogota, D.C., Capital District, Colombia 5 months ago Bogota, D.C., Capital District, Colombia 6 months ago Bogota, D.C., Capital District, Colombia 6 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr