At Geeks5g, we're a results-driven digital marketing agency helping businesses grow through cutting-edge web design, SEO, social media, branding, and reputation management. Our team thrives on innovation, accountability, and delivering measurable success for our clients. Position Overview: We’re looking for an experienced and highly motivated Customer Success Manager (CSM) to join our growing team. You’ll serve as the main point of contact for our clients, ensuring their satisfaction, retention, and growth through world-class service and strategy execution. Key Responsibilities: - Build and nurture long-term relationships with clients, ensuring high levels of satisfaction and trust - Serve as the client’s advocate internally, coordinating with marketing, design, and technical teams - Lead client onboarding and ensure a smooth handoff from sales to operations - Monitor campaign performance and communicate key metrics and results to clients - Anticipate client needs, identify opportunities for upselling or cross-selling services - Handle escalations and provide proactive solutions to maintain client success Requirements: - Proven experience (2+ years) in customer success, account management, or client services within a digital marketing agency - Excellent English communication skills – written and verbal - Strong organizational and project management skills - Tech-savvy with the ability to grasp marketing and CRM tools - A proactive problem solver with a client-first mindset What We Offer: - Competitive salary and performance incentives - Remote work flexibility - A fast-growing, supportive team environment - Opportunity for growth in a dynamic, AI-forward agency Job Type: Full-time