**IT Operations Specialist.** **On-site, full time** **Medellín, Colombia** **Depending on Experience** Want to work with the latest and greatest technology? _We’re looking for an IT Operator to join our team in Medellin and provide reliable support to end-users for complex IT systems. _The role involves coordinating and supporting end-users on hardware, software, and network-related problems, troubleshooting, training, and maintaining effective communication with customers. As part of our dynamic team, you’ll also collaborate with colleagues to improve and optimize resources. **Duties**: - Be the bridge between the latest and greatest tech and our wide range of clients. - You’ll provide coordination and support to end-users on hardware, software, general use, questions, and network-related problems. - Share screens, provide on-site end-user training in system operation, maintenance, and limited troubleshooting. - Use your troubleshooting skills to find and resolve issues while working closely with colleagues to share information and develop solutions. - Your customer-focused approach will ensure you can distinguish customer needs and offer advice or recommendations, building lasting relationships along the way. **Requirements**: - You’ve got a Bachelor's degree in computer science, information technology, or a relevant field. - With excellent communication skills, you can work well with others both in English (Intermediate-Advanced) and Spanish. - Your organizational skills mean you can be available for on-call rotation while still being a team player. - Collaborating with team members to improve and optimize systems and resources comes naturally to you. At ttg,_**“We believe in making a difference One Person at a Time,”**_ ttg OPT. INDR Pay: $3,100,000 - $3,700,000 per month Ability to commute/relocate: - Medellín, Antioquia: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - IT Operator: 3 years (preferred) - Teams: 3 years (preferred) - SharePoint: 3 years (preferred) - System Operation: 3 years (preferred) - Performing troubleshooting: 3 years (preferred) **Language**: - English (preferred)