Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your RoleThe role involves leading a team of excellence managers across various regions, overseeing the operational performance of the KNIL Control Tower and logistics service providers (LSPs), as well as handling business analytics. The position serves as the first point of contact for troubleshooting escalations and collaborates closely with the Business Manager to develop SOPs and implement changes. Your ResponsibilitiesDelivery of operational services by coordinating related activities across all Control Towers against SLADevelopment of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellencePoint of contact/escalation for customer concerns at the appropriate counterpart levelActive monitoring of the LSP performance and integration of the existing relationships with the relevant LSPs in scopeLead regular (monthly, quarterly) management meetings with LSPs to identify areas of improvement, track root causes, and define future prevention actions.Identify areas of improvement, track root causes and define actions for prevention in the futureMaintain and update customer SOP in close collaboration with Business ManagerYour Skills and ExperiencesBachelor's University degree in International Business or related fieldsExperience in Freight Forwarding (Air, Sea, Road)Experience in Supply Chain optimization and operational performance improvementExperience with cross-regional or global collaboration in a multinational environmentFluent in EnglishGood Reasons to JoinAt Kuehne+Nagel, we are committed to combining excitement with a company culture that puts people first. You can expect excellent training programs, competitive compensation, employee discounts, benefits packages, and much more. We are one of the leading logistics companies with offices worldwide. With us, you will get not only your next job but also a career opportunity. Join us now! #J-18808-Ljbffr