Join to apply for the Customer Service Representative role at Ottomatik.io Join to apply for the Customer Service Representative role at Ottomatik.io Get AI-powered advice on this job and more exclusive features. Hi there! We are South, and our client is looking for a Customer Service Representative! Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority. Job Summary The Customer Service Representative is pivotal to the Customer Success department. This position involves inbound Post-PTO calls, voicemails, emails, and service requests. Execute basic remote troubleshooting to handle simple service matters and escalate complex problems that require attention from an OMS Specialist. This involves seamless communication with customers, dealers, sales managers, OMS Specialists, solar equipment manufacturers, accounting, and operations managers. Key Responsibilities Acquiring necessary information about service-related requests. Provide work order estimates for service requests based on market and company rates. Troubleshoot basic technical issues in solar installations. Communicate effectively with customers, dealers, sales managers, OMS Specialists, solar equipment manufacturers, accounting, and operation managers. Document service issues and resolutions accurately. Participate in cross-functional meetings. Providing excellent customer service to clients. Escalate complex service requests to OMS Specialists. Other duties as assigned. Provide excellent customer support via phone and email. Create and manage customer service tickets. Follow up on customer issues and ensure timely resolution. Qualifications Strong verbal and written communication skills in English. Prior customer service or administrative experience preferred. Excellent organizational and problem-solving skills. High school diploma required. Capacity for resolving issues in a timely manner. Maintain attention to detail when recording project information in company databases. Must be self-motivated and thrive in a team environment. Background in customer service, service maintenance, or clerical work. Intermediate computer skills. Compensation: $1,200 - $1,500 per month. USD / month Time zone and working hours: Monday to Friday, 9 am to 5 pm CDT Perks 3 weeks of PTO (15 business days) per year 6 US holidays If this opportunity sounds good to you, send us your resume! Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries Renewable Energy Semiconductor Manufacturing Referrals increase your chances of interviewing at Ottomatik.io by 2x Sign in to set job alerts for “Customer Service Representative” roles. 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