About us: ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver. This role is with the ARRISE group powering Pragmatic Play. Responsibilities: Supervises, motivates and coaches the Company’s personnel working in the operation department; Monitors staffing levels to ensure that games and tables are adequately staffed for each shift, arranging staff rotations and days off, and locating substitute employees, as necessary; Enforces all game policies and procedures as established by the Company; Takes initiative for improvements of the operations and delivery of general feedback from the staff, the players, and the licensees; Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives in accordance with current conditions; Acts in a professional manner to maintain an orderly atmosphere in the facility; Evaluates performance of managers for compliance with established policies and objectives of the Company and contributions in attaining objectives; Requirements: At least 2 years of previous experience in an Operations Management role; Previous experience in managing teams with over 200 employees and a significant volume of new employees is a plus; Basic financial knowledge and experience in budgeting; People manager, able to maintain and develop a team from scratch; Strong emphasis on quality assurance and leadership; Empathetic, flexible, and proactive personality; Good negotiation skills, able to support and build good working relationships with people at all levels; Ability to work on a flexible schedule in shifts of 9 hours, including breaks if necessary (day, mid-day, night, weekend, holidays); PC literate; Excellent verbal and communication skills in English and in another agreed language as a plus. What we offer in exchange: Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips. Competitive salary. Home & Emergency Medical Assistance Plan. Free daily lunch. Gym. International work environment. Opportunities for advancement to higher positions in online casino. #J-18808-Ljbffr