At Cognizant, we offer an excellent opportunity to join one of the world's largest digital industry companies. We value innovation, diversity, and an inclusive culture where different perspectives are appreciated. We are currently seeking a ServiceNow Business Analyst to join our team. What you'll do As a ServiceNow Business Analyst , your responsibilities will include guiding workshop story creation and drafting. What do we value? This role requires strong knowledge and experience in business and ServiceNow processes, excellent communication skills, and a focus on delivering successful outcomes for our clients. Key Responsibilities 1. Lead workshop guidance story creation and drafting. Necessary skills and experience required - Knowledge of process interactions with ServiceNow, with expertise in specific processes or functional domains. - Experience in designing and managing business and ServiceNow process procedures and work instructions, with a focus on continual improvement. - Understanding of process integration across the enterprise. - Best practices in process and functional areas. - Excellent communication and teamwork skills for effective collaboration. - Self-motivated, proactive, detail-oriented, with multitasking abilities. - CSA Certification. Why Cognizant? - Work in one of the fastest-growing IT services providers globally. - Ongoing support, training, and development opportunities. - Engage with leading global companies. - Diverse, collaborative, and inclusive work environment. - Competitive salary, benefits including OSDE for you and your family, annual bonus, and more. Location: Bogota, Colombia. Work model: 100% Remote with future transition to Hybrid. Are you ready? Join our team! The Cognizant community - Global community of over 300,000 associates. - Committed to making a difference and fostering an innovative environment. - Dedicated to diversity, equity, inclusion, and sustainability. About us Cognizant is a leading professional services company transforming clients' business, operating, and technology models for the digital era. Headquartered in the U.S., listed on NASDAQ-100, and recognized among Forbes World's Best Employers 2024, we help clients lead with digital solutions. Diversity and inclusion We are an equal opportunity employer embracing diversity and fostering an inclusive community where everyone feels valued and respected. Applications are considered without regard to protected characteristics. Disclaimer Compensation details are current as of this posting and may change. Candidates may need to attend interviews in person or via video and present valid ID during interviews. #J-18808-Ljbffr