Position Overview: As a Senior Industrial Engineer specialized in SaaS environments, you will play a pivotal role in optimizing organizational processes and methodologies. Leveraging your expertise in diagnosing and crafting internal workflows, you will ensure seamless operations and enhance product quality. Your focus on customer satisfaction and dedication to maintaining high standards will be instrumental in driving our success. Qualifications: - Bachelor’s degree in Industrial Engineering or related field; advanced degree preferred. - Minimum of 3 years of hands-on experience in organizational methodologies within SaaS companies. - Proven track record in process optimization, with a focus on driving efficiency and scalability. - Strong understanding of quality control principles and methodologies, particularly in software development environments. - Exceptional communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and stakeholders. - Demonstrated commitment to customer satisfaction and delivering high-quality solutions. - Proficiency in project management tools and methodologies. - Fluent English proficiency at C1 level or above. Key Responsibilities: - Process Optimization: Analyze existing workflows and methodologies within SaaS operations, identifying areas for improvement and implementing optimized processes to streamline efficiency. - Quality Control: Oversee the quality assurance process for software products, conducting thorough assessments to ensure adherence to industry standards and customer expectations. - Client Satisfaction: Collaborate closely with cross-functional teams to understand client needs and feedback, translating insights into actionable strategies to enhance customer satisfaction and loyalty. - Internal Methodologies: Develop and implement standardized methodologies for project management, resource allocation, and task prioritization, fostering a culture of productivity and accountability. - Continuous Improvement: Stay abreast of industry trends and emerging technologies, proactively recommending innovative solutions to enhance organizational performance and competitiveness.