Get AI-powered advice on this job and more exclusive features. Direct message the job poster from CTG Latam CTG Latam continues to expand our service desk area. Come join a Great Place to Work Company and help us support our customers efficient, timely, resourceful, accurate problem resolution. We are currently seeking for a talented and knowledgeable IT Technical Support. The right candidate will problem-solve in an efficient and effective manner to close customer tickets as quickly as possible,. This position requires someone who is prepared, organized and documents their work in order to be successful. Works closely with all levels of staff. Responsibilities: Provide Level 1 (and some Level 2) support and information on all approved hardware, software, networks and systems Communicate and coordinate problem solving efforts with users, other IS support staff, and vendor technicians Ensure that all problems/solutions are properly documented using standard problem tracking tools (i.e. Remedy) Perform creation and termination of user accounts Perform other responsibilities as assigned Duties: Receive telephone inquiries regarding problems, log the problem, provide solutions and assistance when possible; otherwise, forward to the appropriate people for resolution and provide timely feedback to the user regarding status Prioritize users inquiries based on the level of severity Interface with other IS personnel to determine exact nature of problem and implement procedures for users Document problems and correct procedures Coordinate resolutions with Level 2 personnel as well as outside vendors or service companies Assist in the set up of user profiles and configuration of PCs, and administration of the network and applications (i.e., Taleo, Intranet, JD Edwards, E-mail, CRM, Salesforce) Perform system administration on all company applications Contact, schedule, and follow up with vendors for service calls and support Perform other duties as required to fulfill responsibilities Qualifications: Associate degree in computer science or equivalent experience Minimum 2 years of experience in a Helpdesk environment Competent troubleshooting and problem solving skills Competent in PC computing, network connectivity, system administration, application support, and operating systems. At least a level of English B2+ What we do: CTG's primary focus is digital transformation solutions that help its clients achieve the business results they need to compete in today's marketplace: improved business performance, data-driven decision making, continuous innovation, and improved customer experience. So you seek to achieve evolution in digital aspirations and desired IT and business outcomes, improving business performance, continuous innovation, and reimagined customer experiences Our values: We meet our commitment to make reliability matter by living our values every day; we say what we mean, we do what we say, and we always get the job done. We offer: Competitive compensation depending on experience and skills Remote work (you can work from anywhere you are) Unlimited access to learning courses (CTG learning, training courses, English regular classes, Internal Library) Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Technology, Information and Media and IT System Training and Support Referrals increase your chances of interviewing at CTG Latam by 2x Get notified about new Service Desk Agent jobs in Colombia . Customer Service Agent (Bogota, Colombia Remote) Bogota, D.C., Capital District, Colombia 1 week ago Remote Help Desk Representative - Call center - C1 English Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 weeks ago Traveler Care Specialist, Luxury Travel (Customer Service, Sales) Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 5 days ago Bogota, D.C., Capital District, Colombia 1 week ago Customer Service Representative (Colombia) (Remote) Customer Service Representative (Ecommerce/AI-Enabled) Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 10 hours ago Customer Service Representative (Colombia) (Remote) Customer Care Representative - Remote Work | REF#284130 Bogota, D.C., Capital District, Colombia 2 days ago Client Relations Manager (internal employee RVA) Bogota, D.C., Capital District, Colombia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr