Associate Customer Support Representative Associate Customer Support Representative 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Title: Associate Customer Support Representative Job Title: Associate Customer Support Representative Company: DeleteMe (Hybrid | Medellin, Colombia) About DeleteMe: DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and others can see about them online. We are a fast-growing, remote-first SaaS company with a strong mission: empowering people by restoring their online privacy. Profitable for the last three years and backed by top venture firms, DeleteMe operates globally and is expanding its presence in Colombia. Our team is passionate about making privacy accessible for everyone. About the Role: We are looking for an Associate Customer Support Representative to join our team in Medellín. You’ll be the first point of contact for our customers — helping them resolve issues, answering questions, and ensuring an outstanding experience. After training, you will manage support tickets through our internal systems (Zendesk). This is a hybrid position requiring 2/3 days per week in the office. Key Responsibilities: Respond to customer support inquiries via web, email, and Zendesk. Educate customers on privacy best practices and our services. Document case details and customer feedback to improve processes. Troubleshoot and escalate complex issues as needed. Partner with internal teams to solve customer problems. Requirements: 1–2 years of previous experience in customer support or a similar role. Excellent communication skills (especially written English). Strong troubleshooting, critical thinking, and problem-solving skills. Comfortable using technology and multiple systems. Ability to adapt to a fast-paced and dynamic environment. Availability to work weekends. Preferred Skills: Experience with SaaS support, Zendesk, G Suite, and Slack. Work Schedule: Two options available: Saturday–Wednesday: 8:00 AM–5:00 PM EST (1-hour lunch break). Saturday–Tuesday: 8:00 AM–7:00 PM EST (1-hour lunch break). Benefits: EPS local health benefits. 13th month salary. Hybrid work (in-office + remote). Paid time off (after 1 year of employment). Paid Colombian public holidays. Laptop and monitor provided. Work-from-home stipend. Seniority level Seniority level Entry level Employment type Employment type Full-time Get notified when a new job is posted. Sign in to set job alerts for “Customer Support Representative” roles. Sabaneta, Antioquia, Colombia 1 month ago Sabaneta, Antioquia, Colombia 1 month ago Sabaneta, Antioquia, Colombia 5 months ago Sabaneta, Antioquia, Colombia 5 months ago Copacabana, Antioquia, Colombia 1 day ago Customer Support Representative, OpenApply Sabaneta, Antioquia, Colombia 3 months ago Sabaneta, Antioquia, Colombia 4 months ago Sabaneta, Antioquia, Colombia 5 months ago Sabaneta, Antioquia, Colombia 3 months ago Sabaneta, Antioquia, Colombia 5 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr