About This Role Nu was founded in 2013 to challenge complexity and empower people in their daily lives by revolutionizing financial services. As one of the world's largest digital banking platforms, we serve millions of customers across various regions. This is a pivotal role within the Customer Experience Optimization team, where you will spearhead strategic initiatives that drive excellence in customer experience. Your advanced analytical capabilities and strategic insight will redefine the standard for customer satisfaction and operational efficiency. As a key member of this team, your responsibilities will include: