**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.** We are currently looking for a **Field Support Analyst** to join our growing team and work in a consumer goods industry project. **What you´ll do** **What do we value?** People with initiative and responsibility, who have good diction and excellent treatment with the client. We will also value detail oriented people with strong mobile testing skills. **Key Responsibilities**: - Provide smart Hands and Feet support for Technology team on demand - Rack and Stack Support for commissioning/decommissioning infra devices to be provided. - Provide physical access to vendors on demand for site/Communication rooms - IDF/MDF/MMR and Data Center/Server room. - Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity. - Co-ordination for cable patching with Vendors or enable on demand. - Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site - Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management - Installing and configuring hardware and software components to ensure usability by end users **Necessary skills and experience required**: - Advanced Troubleshooting / Problem Solving capabilities - Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center - Knowledge / Understanding of GMP and GxP (nice to have) - English proficiency: Upper intermediate and above. - Strong focus on quality and attention to detail - Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues. **Why Cognizant?** - _A career_ in one of the largest and fastest growing IT services providers worldwide. - _Ongoing support_ and funding with training and development plans. - Opportunity to work for _leading global companies_. - Our _work environment is diverse_, collaborative and inclusive. We create conditions for everyone to thrive. - A highly _competitive salary_ and _great benefits_, such as Allianz for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process. **Location**:Bogotá, Colombia. **Shift**: Full time. **Are you ready?** **Join our team!