Position: IT Service Desk Technician Client: isolved Salary: $2,900,000 COP (Auxilio de transporte de 200k COP) 🕘 Schedule: Monday to Friday – Availability from 7:00 AM to 7:00 PM (It does mean you will work from 7 to 7, it means that the schedule will be on that time frame) Location: CAMACOL – Cra 63 # 49ª-31, Edificio Camacol, Barrio El Estadio, Piso 9 Must have: Highest level of proficiency in written and oral English, enabling you to effectively communicate with clients and colleagues. Strong interpersonal skills and the ability to work independently or in a team. Detail-oriented and organized, with the ability to manage specific project deliverables. Proficient in planning, organization, and project management. Adaptable in a fast-paced, deadline-driven environment. Exceptional customer service skills. Precise, reliable, and flexible. Effective communication skills. Quick learner with the ability to adapt to emerging technologies. Core Competencies Customer Focused: Ability to build strong internal and external customer relationships and delivering customer-centric solutions. Effective Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences. Problem Solving: Making sense of complex and sometimes contradictory information to effectively solve problems. Take Ownership: Being answerable for your actions and owning up to commitments. Quality Results Focused: Takes on new opportunities with enthusiasm and our customers’ experience in mind. Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives. Job description: Are you tech-savvy with a passion for providing outstanding service and support? Join our team as an IT Service Desk Technician and become a trusted resource for technical assistance across a range of computer systems, software, and hardware. At isolved, we believe in empowering our employees with the best IT support, and you'll play a vital role in ensuring that our team has the tools and technology they need to succeed. Responsibilities: Provide technical assistance for desktop equipment, software, and hardware peripherals. Troubleshoot issues with hardware, software, and devices. Collaborate with vendors to maintain system performance. Offer support to both in-house and remote employees. Participate in process improvements and adhere to IT service management best practices. Install and troubleshoot software used across our enterprise. Manage user accounts and permissions. Monitor, resolve, or escalate service desk tickets according to service-level agreements. Contribute to the development and maintenance of service desk policies and procedures. Provide training to employees on tools, products, and technologies. Track and manage asset inventory. Create and maintain technical documentation. Analyze common complaints and suggest improvements. Benefits: Loyalty Bonus every 6 months. Real growth opportunities. Great working environment with different dynamic activities. Indefinite term contract, effective as of the 1st day of training. Stability and excellent work environment. Opportunity for job and professional growth. Access to psychological consultations and helpline. Solvo University, School of Leaders, Excel & Power BI courses, English courses for a friend, discounts in certain brands and so much more.