EXL Bogota, D.C., Capital District, Colombia Quality Excellence Senior Manager The candidate will assume a leadership role within the Quality Excellence EBU vertical, responsible for driving quality initiatives and ensuring the highest standards of quality management across the organization. This role involves interfacing with colleagues at all levels, from junior staff to senior executives, to foster a culture of quality and continuous improvement. Location: Bogota, 100% on site (We won't accept candidates living out of Bogota) Schedule: 42.5h, 2 days off, business hours, availability to work on weekends Salary: Open to negotiate Work Experience - Minimum 7+ years of total work experience - Must have 3+ years of direct team management experience with demonstrated success and financial results - Must have 5+ years business/operations experience with at least 2-3 years of relevant experience in BPO - Must have 3+ years quality experience - Six sigma & Lean tools and methodologies, Process improvements and project execution Education: - Bachelor's degree completed is a must (degree in a quantitative discipline is preferable) - MBA (preferred but not essential) - BB Trained / GB Tested from recognized institute Key Responsibilities: Leadership and Strategy: - Lead the Quality Excellence EBU vertical, setting strategic goals and objectives to enhance quality management practices. - Develop and implement a comprehensive quality management framework tailored to the specific needs of each client area. Quality Management Framework: - Ensure the effective implementation of quality management systems and processes across all client areas. - Monitor and evaluate the performance of quality control and assurance activities, identifying areas for improvement and implementing corrective actions. Team Management: - Manage and mentor a team of Quality Control Analysts (QCA), providing guidance, support, and professional development opportunities. - Foster a collaborative and high-performance team environment, encouraging innovation and excellence. Client Engagement: - Serve as the primary point of contact for clients within the vertical, addressing their quality-related concerns and ensuring their satisfaction. - Collaborate with clients to understand their unique requirements and tailor quality management solutions to meet their needs. - Drive continuous improvement initiatives, leveraging data and feedback to enhance quality processes and outcomes. - Stay abreast of industry best practices and emerging trends in quality management, integrating relevant advancements into the organization’s practices. Performance Monitoring and Reporting: - Develop and maintain key performance indicators (KPIs) to measure the effectiveness of quality management activities. Seniority level Mid-Senior level Employment type Full-time Industries Business Consulting and Services #J-18808-Ljbffr