Manage requests received to create/change prices for new/existing deals and general agreement, create/change general agreement upon request received - Create, approve, and upload price proposal onto the portal or system - Create template/clauses /modification in deals/agreements (O2C specific) as requested by Sales/Business Unit - Support creation of contract and share draft/final contract with contract partner and initiate electronic upload of contract. If required, upload scanned contract to the system and set master (O2C specific) - Initiate and communicate termination activities to internal stakeholders such as Sales/Business Unit - Review Commercial plans periodically and calculate rebates to be given to the customers as per the terms and agreements listed in commercial plan along with other supporting documents/information - Create sales order and Credit/Debit Memo to offset/payout eligible rebates after approval from Sales/Business units, if required - Check & validate dispute and initiate resolution with functional business experts, if applicable - Provide resolution to the customer and update complaint (automatic update of linked dispute) and initiate resolution - Notify customer about the rejection of the complaint per the policies of the contract and close complaint (If necessary, reverse claim) - Closely work with Sales/Business Unit on month end to expire/extend pricing conditions - Create & send Statement of Accounts of customers. - Eye for details to identify any variance during quality audit. - Establish and maintain effective and cooperative working relationships with Sales/Business Units and other client stakeholders. Archiving, Records Retention and Audit Support - Provide archiving and records retention in accordance with Bayer policies and Bayer practices Provide internal and external audit support as requested **Work Experience**:Overall experience of up to 3 years of managing CATI processes or similar such Pricing and Promotion/ Trade Fund Management. **Educational Qualification**:Preferably a university degree or equivalent, especially with main focus on Administration or Finance. **Responsibilities/Authorities** **Operational**: - Ensure that he/she understands the Process End-to-End and perform on the agreed process deliverables and maintain high quality of standards. - Identify and implement areas for process improvement - Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership - Ensure all transaction processing is in a timely manner as per CTP/CTQ and SLA. - Perform testing and participate in ad-hoc projects **Client/Customer**: - Ensure compliance with client’s policies and procedures - Ensure timely communication to customers - Reflect on Client values and vision - Play to win - Grow yourself and others - Act sustainably and be a role model - Collaborate and connect - Create value with the customer - Be accountable - Be lean and fast **Practice Accenture Core Values**: - Client Value Creation - One Global Network - Respect for the Individual - Best People - Integrity - Stewardship **People**: - Participate in Team Initiatives/events - Share ideas and seek clarification - Sharing best practices - (leverage the knowledge across teams) - Working on the development of the people in the team in terms of daily/monthly work.