Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: HR Payroll Professional (Specialist Level) - Colombia Posting Date: 7 Apr 2025 Function: HR Unit: Business Location: Teleport Business Park, Bogota, Colombia TITLE: HR Payroll Professional (Specialist Level) – Colombia Flexible Working / Hybrid - Office and Remote combination (3 days at the office and 2 days at Home) Please submit CVs in English Why BT Business We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks, and keeping economies around the world online, safe, and secure, to delivering large-scale technology infrastructure. Today, in this fast-changing, always-on digital world, our purpose remains true. Yet, the market conditions, regulation, and competition we face are tougher than ever before. So, if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future. About the role Working as part of a virtual HR Services team across the Americas region, the role holder acts as a trusted HR professional adviser for line managers and employees, by providing a consistent and high-quality service, in line with company values, policies, and best practice. The role holder is flexible to work across boundaries to resolve complex problems using their HR and payroll expertise, and constantly seeks to deliver excellent customer service to the business and colleagues through continuous process improvement. You’ll have the following responsibilities Full cycle payroll processing and accountability for assigned countries, including Argentina, Chile, Colombia, or other countries with smaller employment bases. Accurately and timely monthly compliance and other statutory government reporting. Acts as an honest and trusted HR and payroll professional adviser for line managers and employees alike, providing consistent advice and a clear rationale behind recommended actions. Work with colleagues across HR Services and wider HR community to ensure a consistent approach to process and policies and drive an integrated and high-quality service to the business. Works closely with offshore Recruitment Team on all hires and recruitment-related requirements. Provides expert advice on Immigration legislation and activities for payroll compliance. Accountable for in-country compliance and legislative reporting. Manages the local administration of employee benefits. Supports the Country HR Business Partner team in managing non-complex case management activities in a timely and robust manner, including advising and supporting line managers with informal and formal performance policies and procedures, discipline and grievance cases, and employee redundancy cases. Undertakes any HR transactional activities that must remain within country boundaries. Acts as the HR representative and signatory, where required and appropriate. Ensures people data administration is accurate and employee records are up to date. Remains current on all HR and payroll policies, programmes, and practices and stays informed of new (and pending) local laws and regulations. Works closely with the legal team to stay informed of requirements regarding data protection law and regulations, including health and benefits enrolment, government and other business registrations. Collaborates with regional and global HR, payroll hub, finance, legal, and other teams to achieve business objectives and initiatives. Takes an active role in inducting and training new starters to deliver a confident and credible onboarding experience. Develops a strong understanding of the business and the local and regional culture and customs. You’ll have the following skills and experience: Be a role model to promote and create a safety culture with a zero-accident mentality, being visible within the field environment and leading by example at all times. Subject matter expert in payroll and HR skills and competencies. Strong communication skills to engage with both individuals and groups at both team member and management levels. Ability to utilise PowerPoint and other media formats confidently to present training and coaching content in a classroom environment. Role model of problem solving and effective communication behaviors and a proactive, positive attitude. Highly organized. Ability to have honest conversations with team members, setting clear expectations and standards. A true customer champion, solution-focused, demonstrating customer empathy in everything you do. Ability to work independently and escalate issues and concerns. Willingness and drive to learn new things. Technical skills & knowledge requirements Bachelor’s degree in human resources, Business Administration, or a related field. Payroll certification from a recognized institute. Working knowledge of payroll processing and reporting for LATAM countries. Compliance and legal. Graduate level or equivalent experience, with at least 2-3 years of generalist HR/payroll experience. Depth of experience and knowledge on complex and specialist HR and payroll issues. Previous experience acting as a trusted point of contact for managers and employees, handling complex queries. Good stakeholder management and relationship skills. Experience working in an HR Service Centre environment and managing within an SLA framework is advantageous. Experience with payroll and HR Information Systems such as SAP, ADP Streamline, or ADP Celergo. Team player with a customer-focused approach, delivering on commitments. Experience working in a multinational company environment. Building mutually beneficial relationships and being the local face of HR. Proficiency in written and spoken English is required; Portuguese is a plus BT offers a diverse culture that fosters health and wellness, with benefits such as: Competitive salary and bonus plan Training and development opportunities Career progression within BT Annual leave as per local country leave policies BT values diversity and inclusion, aiming for a workforce that represents the communities served, and prohibits discrimination based on race, age, gender, religion, sexual orientation, disability, or other protected groups. Who is BT Group We are a leading communications provider with customers in 180 countries, enabling digital transformations and focusing on managed network and IT infrastructure services. #LI-Hybrid What you’ll be doing 1. Supports the implementation of people strategies and SOPs to meet organizational objectives. 2. Supports process delivery and ensures timely, accurate reporting. 3. Manages end-to-end processes aligning with operational needs. 4. Implements organizational policies and communicates strategic vision. 5. Maintains personnel records, including hiring, reviews, promotions, and separations. 6. Aims to improve people processes continually. The skills you’ll need Regulatory Compliance, Data Analysis, Communication, KPI/Metric Monitoring, Change Management, Performance Management, Business Process Improvement, Stakeholder Management, Policy Design, Decision Making, HR Operations, Growth Mindset. Leadership qualities: Leading inclusively and safely, owning outcomes, delivering for the customer, being commercially savvy, fostering a growth mindset, and building future-ready teams. #J-18808-Ljbffr