About the Role We are seeking a skilled Client Service Analyst to join our team in Bogota, Colombia. This is an excellent opportunity for individuals who possess strong analytical skills and a solid understanding of customer behavior. The ideal candidate will have proficiency in data analysis tools and be able to work closely with cross-functional teams to ensure accurate data collection, management, and reporting. This role offers a unique chance to make a difference by turning data into actionable insights and improving customer experiences. Key Responsibilities - Analyze customer data to provide valuable insights that drive business decisions. - Work closely with cross-functional teams to ensure accurate data collection, management, and reporting. Required Skills and Qualifications - Strong attention to detail - Advanced English skills - Advanced Excel skills - Strong knowledge of Power-BI - Excellent typing and computer skills - Customer service experience - Ability to work independently and meet deadlines Benefits - Hybrid work model and long-term contract - Pre-paid medicine - Connectivity bonus - Life insurance and funeral services - Dental insurance - Special occasion vouchers - Career growth opportunities