About Us We are a leading provider of outsourced digital services and next-generation customer experience. Our mission is to empower our clients to represent, protect and grow their brands in the fast-paced world of technology. We leverage a cloud-based infrastructure to serve clients across various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. Our goal is to create a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within our organization. Our hybrid work environment offers flexibility and work-life balance. Employees can expect to work in a collaborative team setting with opportunities for career advancement. Job Description Security Operations Center Analyst Role This role involves monitoring and investigating security events on our global network, endpoints, and cloud environments. The successful candidate will be responsible for timely detection, escalation, and mitigation of security attacks. The Security Operations Center Analyst will work closely with the security incident team to understand processes and tools in line with current threats. They will also help stay ahead of attackers by hunting for suspicious activities and anomalies from various data sources. Key responsibilities include investigation of security incidents, follow and/or create processes for security monitoring and response, hunting for suspicious activities and anomalies, follow crisis communication plans for security incidents, communicate directly with data asset owners for business response plans, support compliance audits, help maintain the SOC team performance metrics (SLAs and KPIs), contribute to the effectiveness of SOC processes, participate in containment during security incidents, tune existing use cases to improve accuracy, and basic knowledge of malware analysis. Required Skills and Qualifications: - Familiarity with system logs and what it means - Must display enthusiasm and interest in Information Security - Excellent customer service skills with the ability to communicate effectively with both technical and non-technical stakeholders - Preferred hands-on experience in Security Operations Center - 2+ years working in Information Security field or education in place of experience - Experience with SOC team and processes - Knowledge and experience in SOC best practices - Strong knowledge of SIEM and EDR monitoring incident management - Knowledge in Firewall monitoring and incident management - Knowledge in Cloud monitoring incident monitoring - Knowledge in monitoring DLP alerts - Has technical foundations on network technologies, Windows and Linux operating systems, Web application technologies and Cloud technology - Knowledge in Threat Hunting and Forensic Analysis - Risk Management skills - Vulnerability Management skills is a plus - Great attention to details, curious and inquisitive - Team player - Technical writing skill is a PLUS - Experience in leading a team, lead role is a PLUS. - Willing to work in different shifts Benefits We offer competitive industry salaries, comprehensive benefits packages, and a flexible work environment. Our commitment to a People First culture is reflected in our inclusive environment and positive impact on the community. We actively encourage internal mobility and professional growth at all stages of an employee's career within our organization. Others We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. We invite you to explore all our career opportunities and apply through the provided link. ],