**Key Responsibilities** **1. Customer Support**: - Provide accurate info on leases and resolve concerns professionally. - Maintain updated tenant records. **2. Lease Violation Management**: - Monitor and document lease violations per company/legal standards. - Send clear, formal notices outlining issues and corrective actions. **3. Communication and Follow-Up**: - Keep open communication with tenants regarding violations. - Follow up to confirm compliance and resolve questions. **4. Documentation and Reporting**: - Log all interactions and violations in the system. - Create reports on trends and tenant behavior. **Qualifications** - 2+ years of customer service experience, preferably in property management or real estate. - Excellent communication, organization, and problem-solving skills. - Proficiency in managing communication platforms and phone systems. - Bilingual or native fluency in English and Spanish. **Compensation & Benefits** - Includes mandatory benefits by law (prestaciones de ley) **Work Location** - Hybrid role based in Bogotá, Colombia **Are you detail-oriented, customer-focused, and passionate about real estate?** If so, we'd love to hear from you! **Job Type**: Full-time **EEOC**: Strategic Properties is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.