(Networking) Technical Support Consultant Are you passionate about the world of technology? Do you want to be part of a leading SaaS, Software, or Hardware solution? Join us as a Technical Support Consultant and thrive in a multicultural and multilingual environment while working from home. Job Responsibilities: - Provide exceptional technical support via calls, chats, and emails - Resolve support inquiries of various difficulties - Gather data to ensure the required technical information is collected to resolve even more complex tickets - Ensure customers' satisfaction with any interaction - Maintain working knowledge of our client's products and services - Securely work with customers' sensitive information Requirements: - Excellent English communication skills (at least C1 for both spoken and written) - Prior experience in tech support, desktop support, or a similar role - Strong troubleshooting and problem-solving skills, attention to detail - Basic knowledge of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) Benefits: - Flexible schedule - Opportunity to work fully remotely - Inclusive international environment - Good bonuses for referring friends - Responsive management interested in your growth and long-lasting cooperation About Us: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.