Company Description Visa is a world leader in paymentsand technology, with over 259 billion payments transactions flowingsafely between consumers, merchants, financial institutions, andgovernment entities in more than 200 countries and territories eachyear. Our mission is to connect the world through the mostinnovative, convenient, reliable, and secure payments network,enabling individuals, businesses, and economies to thrive whiledriven by a common purpose – to uplift everyone, everywhere bybeing the best way to pay and be paid. Make an impact with apurpose-driven industry leader. Join us today and experience Lifeat Visa. Job Description Client Services (CS) providesindustry-leading operational support to Visa’s clients around theworld. With our deep knowledge and expertise, we are a key internalpartner to product and technology, bringing the voice of thecustomer into the design, development and successful deployment ofVisa products and services. CS is responsible for a host ofcritical services that support the broader Visa organization andclients, including Account Management, Project Management, VisaRules Management, Dispute Resolution Management, Compliance, ClientTesting and Configuration, Client Tools, Visa Acceptance, and otheracquired brands and services. We are trusted partners to Visa’sclients, providing expertise to support and successfully grow theirbusiness. The LAC Region’s Client Resolution team is responsiblefor providing operational assistance to Visa clients and theirline(s) of business, managing a wide range of moderately complexproblems of diverse scope, identifying appropriate courses ofaction, and driving them to completion. This team takes aclient-centric approach to servicing their customers, creatingexperiences that delight our clients and differentiate Visa as aleader in Client service delivery. Job Scope and EssentialFunctions - Leading a growing and evolving organization consistingof seasoned employees at various stages of their career. -Modernizing the existing service model and reimagining the Clientexperience by seeking out leading edge solutions, taking an agileapproach to implementing technology enhancements and processimprovements. - Building and fostering a “Client first” culture,driving policies targeted at empowering staff to deliverexceptional experiences with each interaction. - Forging strongrelationships and building trust with Senior Management, Product,Sales, and other CS organizations through active listening,empathy, and a collective desire to deliver extraordinary results.- Fostering strong and lasting relationships with clients andinternal stakeholders at all levels, including senior and executivemanagement. - Proactively identifying and taking a data-drivenapproach to solving complex organizational challenges thatinfluence the reputation and direction of the business. - Providingthought leadership and strategic guidance to ensure all necessarytools, processes, procedures and staff are in place to provideoutstanding client support. - Independently formulating decisionsthat may have significant operating and financial impact to Visainitiatives, reputation and clients. - Developing and managingstrategic plans, operational initiatives, special projects, andclient-driven continuous improvement efforts. - Staying currentwith industry and client trends and maintaining a strong knowledgeof Visa’s products and services. This is a hybrid position.Expectation of days in office will be confirmed by your hiringmanager. Qualifications Basic Qualifications: •12 or more years ofwork experience with a Bachelor’s Degree or at least 10 years ofwork experience with an Advanced degree (e.g. Masters/MBA/JD/MD),or a minimum of 5 years of work experience in related fields with aPhD •Significant functional experience in payment processing andclient management in a payments environment PreferredQualifications: •15 or more years of experience with a Bachelor’sDegree or 12 years of experience with an Advanced Degree (e.g.Masters, MBA, JD, or MD), PhD with 9+ years of experience inrelated fields •Extensive experience building and fostering a“Client first” culture, driving policies targeted at empoweringstaff to deliver exceptional experiences with each interaction.•Proven track record for successfully leading high-performing teamsresponsible for implementing and supporting complex programsinvolving extensive change management, all while deliveringexceptional client experiences. •10+ years of experience helpingorganizations, teams, and individuals adopt agile practices andmethods (e.g. sprint planning, daily scrums, project work, storytime, sprint review, and retrospective) while embedding agilevalues (e.g. individuals and interactions over processes and tools,responding to change over following a plan, etc.). •Highlyproficient in performing data-driven analyses (e.g. exploratory,diagnostic, and predictive analysis) to identify changes needed toimprove performance and achieve the highest level of operationalexcellence. Analytical mindset with an ability to questionstatus-quo and generate innovative ideas. •Strong background incustomer research and analytics techniques (e.g. focus groups,market segmentation), customer strategy, human-centered design, andperformance management. •Executive-level interpersonal andcommunication skills, and a proven ability to collaborate andnegotiate with and influence customers and staff at all levels.•Demonstrated ability to build and maintain strong businessrelationships with stakeholders at senior and executive managementlevels. •Proven record of accomplishment building high-performingand engaged teams, leading and driving teams to exceed establishedgoals and objectives. •A proven track record for making soundbusiness decisions, setting direction and managing both short andlong-term goals to achieve high quality operational results andcustomer commitment. •Executive level oral and writtencommunications. Additional Information Visa is an EEO Employer.Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin,sexual orientation, gender identity, disability or protectedveteran status. Visa will also consider for employment qualifiedapplicants with criminal histories in a manner consistent with EEOCguidelines and applicable local law. #J-18808-Ljbffr