Bilingual Medical Call Center Representative Bilingual Medical Call Center Representative We are seeking a friendly, organized, and bilingual Call Center Representative to join our team. In this role, you will be responsible for efficiently booking patient appointments and managing inquiries in a courteous and professional manner. The ideal candidate will have prior experience in a healthcare setting and be fluent in both English and Spanish. Responsibilities: Promptly answer incoming calls, providing exceptional service to patients. Schedule, reschedule, and cancel patient appointments accurately using our electronic scheduling system. Verify and update patient information, including insurance details. Clearly communicate appointment details, preparation instructions, and follow-up requirements. Address patient inquiries and concerns, escalating complex issues when necessary. Maintain confidentiality and compliance with HIPAA regulations. Deliver excellent customer service to ensure patient satisfaction. Requirements: Proven experience in a healthcare environment, specifically with patient scheduling. Fluency in English and Spanish, with strong verbal and written communication skills. Proficiency with scheduling software and general computer applications. Strong organizational skills and the ability to multitask effectively. Professional phone demeanor and strong interpersonal skills. Familiarity with medical terminology and insurance processes is preferred. Ability to work independently and collaboratively within a team. Willingness to align work schedule with Eastern Standard Time (EST). Seniority level Seniority level Not Applicable Employment type Employment type Full-time Industries Software Development Referrals increase your chances of interviewing at Virtu Medical by 2x Get notified about new Call Center Representative jobs in Colombia . Customer Service Associate English Virtual Work From home 40 Hrs Seasonal Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 months ago Technical Support Call Center Representative Virtual Assistant - Customer Support & Administrative Coordinator Venezuela, Tolima, Colombia $3,600.00 - $4,200.00 1 month ago Call Center Customer Service Representative Bogota, D.C., Capital District, Colombia $600.00 - $800.00 3 weeks ago Business Operations Specialist (Customer Success - Colombia) Bogota, D.C., Capital District, Colombia 6 days ago Bilingual Call Center salesperson (English-Spanish) Remote Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia $600.00 - $800.00 1 week ago Virtual Administrative Assistant (Fully Remote) Bilingual Call center or BPO team leader (Remoto) Virtual Administrative Assistant (Fully Remote) Bogota, D.C., Capital District, Colombia $6 - $10 2 days ago Bogota, D.C., Capital District, Colombia $600 - $800 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr