Direct message the job poster from CloudstaffTalent Acquisition Officer at CloudstaffLooking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!We are currently on the lookout for a Supplier Success Professional to join our team at Cloudstaff, the #1 workplace everywhere!Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!Role: Supplier Success ProfessionalWork Arrangement: Work from HomeLocation: ColombiaSchedule: Morning shiftJob Description:The Supplier Success Professional will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.Essential Duties and Responsibilities:Provide professional support to all customersAbility to research, clarify and resolve every issue providing solutions and/or alternatives for the desired outcome with a focus on customer experienceInteract directly with Avetta customers through telephone, email and chatPrioritize and resolve customer needsAccurately verify details on regulatory documentsRecord details of interactions in Service Cloud (SFDC)Provide necessary outbound follow-up, both via phone and emailAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersEscalate customer complaints and seek options to provide additional assistanceShare feature requests and effective workarounds with team membersEducate customers about new features and functionalitiesGather customer feedback and share with our Product, Sales and Marketing teamsCommunicate and coordinate with internal departmentsWork as a team and be a positive addition to client’s culturePerform other duties as assignedMay be required to attend training, meetings, or seminarsContribute and report towards the team KPIs and objectivesAssist in training junior Customer Support RepresentativesQualification and Requirements:Experience as a Customer Support Specialist or similar CS roleExcellent communication skills (English, Portuguese, Spanish) – all written and oralAbility to actively listen and think 2 steps aheadWorking PC knowledge, Windows preferred and related applications (IT industry is an advantage)An affinity for learning online software systemsInterpersonal skillsProblem analysis and problem-solvingAttention to detail and accuracySelf-motivatedStress/patience toleranceAbility to learn and apply new information or skillsAs part of your contract, we ensure all legally mandated benefits are covered—because your well-being is our priority! Here's what you can count on:Health Insurance (EPS)Pension CoverageFamily Compensation Fund (CCF)Occupational Risk Insurance (ARL)Exclusive Perks That Go Beyond:Premium Health Insurance (Prepagada)Life Insurance, starting from your 16th day with us.Flexible Work Setup options—Hybrid, On-site, or Remote.Access to the CloudStaff Dream Points Program.Exciting Growth Opportunities to fuel your career aspirations.Cloudstaff: Build Your Career, AnywhereEstablished in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.Why Cloudstaff is the #1 Workplace?Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognitionInvest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancementThrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.**To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs via https://jobs.cloudstaff.com/. Please use a clean, distraction-free background and speak clearly and articulately.**Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service and SalesIndustries: Outsourcing and Offshoring, Consulting and Marketing Services #J-18808-Ljbffr