Posted: 04/04/2025 15:25 Salary: Competitive Location: Cartagena Level: Staff Deadline: 30/04/2025 23:59 Hours: 40 (Full Time) Benefits: Discussed at Interview Job Type: Permanent - full time JOB DESCRIPTION JOB TITLE : Port Agent COMPANY : MH BLAND, S.L. DEPARTMENT : Operations department Cartagena REPORTS TO : Office Manager Cartagena PURPOSE: Co-ordinate / act upon all vessel's requirements on behalf of the Principal. Ensure that the Principals' interests are protected at all times and always keeping close contact with all parties involved in operation. KEY DUTIES & RESPONSIBILITIES Liaise with suppliers/customers/authorities on vessel’s requirements. Co-ordinate all deliveries to vessel with the respective parties to ensure that there are no delays in providing required services. Attendance onboard vessel to clear vessel into port and to complete delivery of services/goods. Keep the Principal advised of all operational movements. Keep in contact with clients regarding operation. Assist other Port Agents in resolving issues. Co-ordinate the compilation and preparation of all invoices relevant to that particular vessel's disbursement account. Prepared to work under one's own initiative. Proactively follow and review the quality procedures and work instructions to constantly streamline and improve them. Demonstrate a proactive attitude toward learning and grow the role within the department. Compile the operations file when not on duty, assisting the Port Agent on duty. In addition to the above, the jobholder will be required to perform other duties which may be assigned by the company from time to time. QUALITY & CUSTOMER SERVICE: In carrying out all the above, the jobholder will always adhere to ISO9001 objectives and will comply with all departmental and company requirements, procedures, and policies as stated in the Quality Manuals. A clear understanding of the Quality Manuals and Work Instructions is essential. At all times, the jobholder should operate in the interests of the company and its customers. REQUIREMENTS: Minimum 1 year of experience as Port Agent and/or Operator in the Maritime industry would be valuable. Excellent telephone manner and communication skills, both written and verbal. Fluency in English and Spanish, both written and oral; fluency in Catalan would also be valuable. Duty work on a weekly basis. Roster system to work weekends and Public Holidays. Good organization skills. Holding a clean driving license is essential (Class “B”). Own vehicle required. Good all-round skills in MS Office applications and any other software used in the Agency Department. Ability and willingness to learn any new tools brought into the department. Technical awareness, i.e., able to comprehend the operating system environment used in the department. Ability to manage own time. Be able to work as part of a team as well as independently. Ability to multitask. Customer-oriented. Proactively seek and share information with colleagues. Have excellent timekeeping skills and punctuality. #J-18808-Ljbffr