**Quiénes somos** Nuestra empresa es creativa, sociable y orientada al cliente. Nuestro entorno laboral incluye: - Oficinas modernas - Se ofrece comida **We are looking for a Process Developer position** The process developer is our bridge between users/clients and RSI/ Avail BPO. The process developer works directly with the clients and is responsible to ensure clients receive exceptional service while the business goals are supported with the responsibility to drive process compliance, create new processes, and improve existing processes to ensure process efficiency. He/she will be responsible to analyze, compile, negotiate, communicate, and prioritize processes/protocols and recommend solutions or change requests from users towards RSI/ Avail BPO and vice-versa. **Process Developer Duties and Responsibilities**: - Developing effective communication platforms for users/ clients and RSI/Avail BPO. - Monitoring and measuring client satisfaction. - Liaising with different departments about client queries. - Developing and overseeing the implementation of client service protocols. - Ensuring continuous improvement and making recommendations. **Required skills and qualifications**: - 2 to 5 years experience in end -to-end process management - Preferred with Green belt Six Sigma. - Preferred graduate on Engineering. - Has done the client-facing role - Billing/payment posting/insurance exposure is a plus. - Proficiency in English Communication Skills - Strong teamwork capabilities and ability to organize workload, and research skills - In-depth knowledge of staff learning and assessment protocol. - Excellent interpersonal and communication skills - Must need to be an excellent problem solver, have strong analytical skills, and pay thorough attention to details - Strong understanding of key business process flows in a medium and large company - Experience in business process development and optimization **Salary**: $100,000 - $500,000 per month