Onboarding Operations Specialist L2 (Portuguese Speaker) Remote - Alberta, Canada; Remote - Australia; Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and a strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Onboarding Operations Specialist. About the job Twilio is seeking an Operations Specialist to join the team that runs Twilio’s Onboarding and Compliance team globally. This role will work directly with customers to help them onboard RCS, WhatsApp, procure short codes and Sender IDs, and ensure all phone numbers are meeting regulatory compliance standards worldwide. The Onboarding and Compliance Operations team is a key part of Twilio, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. Responsibilities Process RCS onboarding requests efficiently while providing the highest level of support to customers, working closely with internal Twilio teams to provide top-tier technical support. Project manage complex requests from customers to onboard and register their senders across various regions. Design and optimize new processes to ensure excellent customer experience with Twilio. Collaborate with Twilio’s Product and Engineering teams to troubleshoot technical issues with internal tools and external products. Qualifications Twilio values diverse experiences from all industries. We encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don’t let that stop you from considering Twilio. We seek individuals who will bring new perspectives! Required: Excellent written and spoken communication skills in Portuguese and English. 3+ years experience in technical customer operations. Tech-savvy and process-oriented, with a passion for building seamless operations that benefit customers. Empathetic and customer-focused problem solver. Experience configuring and operating systems and tools like JIRA, Zendesk. Highly organized, able to prioritize and execute multiple projects in a fast-paced environment. Comfortable working with data—analyzing, interpreting, and creating insights. Data-driven mindset to guide decisions and strategies. Ability to represent Channel Onboarding Operations in projects supporting vendor and carrier partnerships. Bachelor’s Degree or equivalent experience. Fluent in Portuguese; proficiency in additional languages is a plus. Location Remote - Alberta, Canada; Remote - Australia; Remote - Colombia Travel Occasional travel may be required for project or team meetings. What We Offer Competitive pay, generous time-off, parental and wellness leave, healthcare, retirement plans, and more. Benefits vary by location. Join Twilio We seek problem-solvers, proactive individuals, and innovators who embody our Twilio Magic values. We support community involvement through volunteering and donations. If you’re ready to unleash your potential and grow with us, apply now! Applications are accepted until March 3rd, 2025, but may be reviewed earlier based on business needs. If this role isn’t a fit, explore other opportunities with Twilio. Twilio is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, gender, age, or other protected characteristics. We also consider qualified applicants with criminal histories in accordance with applicable laws. We are committed to providing reasonable accommodations for individuals with disabilities. For assistance, contact [email protected]. #J-18808-Ljbffr