Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying. About UJV Who Are We? Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients. We are the luxury travel advisor’s right hand. How? UJV is a team of travel experts that advises and supports luxury travel advisors worldwide. We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients. We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients. We offer an experience-centered service based on passion, expertise, integrity, and attention to detail. We are willing to do the hard work in order to see our clients shine. Hours Wednesday to Sunday / 4:00pm - 1:00am EST. Role Mission Do you have a passion for customer service and luxury travel? If so, then you're a great fit for our Client Support Associate position on our Reservations Sales team! You will assist with client inquiries, quoting and booking travel, and ensuring client satisfaction. Responsibilities Hours: Wednesday to Sunday / 4:00pm - 1:00am EST. Inquiry Management: respond to incoming questions regarding bookings, payments, document requests, etc. Pre-Travel Assistance: facilitate the Reservations team with quoting travel requests, process new bookings, and adjust existing bookings when necessary. Conflict Resolution: be the first responder to in-travel emergencies (hotels, transportation, activities, dining, spa, etc.). Amadeus and Booking System Expert: Respond to inquiries with full knowledge of the internal systems to ensure each booking is properly reserved and/or updated. Emergency-Line: maintain flexibility in schedule to support the emergency line outside of scheduled shifts. Perform additional tasks as assigned. Qualifications 2+ years of Hospitality and service industry experience; preferably within the travel agency field. Excellent customer service, attention to detail, interpersonal, organizational, and time management skills. Mastery of the English language: Written and Verbal. Confident in taking telephone calls and mitigating stressful situations. Working knowledge of Amadeus and reservation management systems is a plus. On the Job Training provided. Work from home and location flexibility as long as it’s within the same region. Opportunity for growth and career development. Unlimited PTO following a year of employment. #J-18808-Ljbffr