**Introduction** As a Finance & Administration Business Associate you'll be a trusted business advisor. You'll have the opportunity to position IBM for long-term financial growth delivering analysis, and providing insight and innovation into the business. You'll be redefining how we manage our organization and how we work while achieving budgeted targets and ensuring the delivery of a high quality product. **Your Role and Responsibilities** - Train new members of the collections team in the required skills. - Manage key accounts and keep track of open Accounts Receivable following the tactics prescribed collection. - Act as a credit and collections representative at certain locations. - Facilitate the resolution of disputed matters. - Communicate to interested parties the problems that hinder collections. - Respond to inquiries from internal and external clients. - Recommend changes in the collection tactics integrated into the system / tool. - Conduct benchmarking periodically. - Review the process manuals. **Required Technical and Professional Expertise** - More Than 1 years of experience in managing key accounts in B2B collections. - Experience in multinational and / or multicultural environments will be valued. - A broad working knowledge of SAP will be an asset. - Having training in Six Sigma or Agile will be an advantage. **Preferred Technical and Professional Expertise** - Preferably experienced in the construction industry. - Preferably practical knowledge of tax laws for Mexico. - Communication skills in English: oral and written are desirable but not required. - Excel mastery. - Teamwork. - Problem resolution. - Analysis of data. - Bargaining power. - Excellent practical knowledge of accounts receivable (AR) covering credit and collection processes. **About Business Unit** IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities. Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone. It's time to define your career. **About IBM** Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. **Location Statement** IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.