**Virtual**Card Supplier Specialist** **Why join Tipalti?** Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi. **In this role, you will be responsible for 2 critical functions**: **Supplier Enablement** - Research, qualify and enroll our customers’ suppliers in Tipalti’s virtual card payment program and supplier network through outbound calling - Educate the supplier on the value of accepting virtual cards - Identify and overcome objections through active listening, and effective and professional communication - Guide the supplier through the enrollment process while providing an outstanding customer experience - Efficiently and accurately gather all required data from the supplier to finalize the enrollment process, while demonstrating a strong attention to detail - Meticulously document responses so that Tipalti can process payment transactions appropriately on behalf of our clients. - Gather all of the payment instructions, required information, and delivery method (Web portal, IVR, etc.) to execute payments accurately. **Payment Delivery** - Contact suppliers/vendors via phone to process payments directly or through IVR and websites. - Ensure payments are authorized and posted promptly. - Manage payment escalations. - Post all payments accurately and within SLAs. - Maintain thorough and accurate files and documentation. - Collaborate with suppliers to ensure accurate payment processing details. **About you** - Up to 5 years of experience with 1-3 years of outbound sales experience (B2B sales experience in virtual card, ePayables, commercial card, merchant processing, or eProcurement) - Proficiency with CRM tools (SalesForce) - Experience working with Excel and ticketing systems (Zendesk) - Experience with payment systems and/or working at a Fintech company - Excellent written and verbal English communication skills - Strong negotiation and customer service skills with high attention to detail - Ability to exceed weekly and monthly performance metrics and quality assurance goals while maintaining a high level of customer experience - Ability to stay self-motivated to achieve high volumes of outbound calls and exceed enrollment and payment metrics - Ability to work in a fast-paced, deadline-driven environment - High standards of integrity Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting. **Interested in learning more about us?** Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes. **Accommodations** **Privacy