**Title: Specialist - AFR** **Location: GSC BOG** Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. **Key Responsibilities**: - Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers. - Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites. - Give support on track & trace activities and performance reporting for Shipment Management Service Line. - Add value to our customers through continuous improvement initiatives. - Cross-training within the team **Skills / Requirements**: Students/professionals in industrial engineering, international business, or related fields. - Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus. - Good communication in English B2 (verbal and written). - Customer service and communication skills. - Teamwork and autonomy - Employees who have been in the organization for 12 months or in their current role - Employees that are not in transition projects