At DHL, we are looking for a highly skilled Team Lead to oversee regional or global programs implemented in Bogotá, CO. As a Team Lead, you will be responsible for optimizing and reducing the complexity of processes, generating efficiency, increasing productivity, and adding value to customers and businesses. Key Responsibilities: - Lead a team of specialist and Associate agents in charge, striving for operational excellence through respect and results. - Measure and control the performance of programs and resources according to defined objectives. - Ensure quality standards are met and administrative rules are complied with. - Maintain excellent relationships with process owners and business partners. - Provide timely feedback to the team. - Define processes and incorporate them into standard documentation. - Analyze and present capacity utilization of programs. Requirements: - Professionals in Industrial Engineering, Business Administration, International Business, or similar fields. - Minimum 4 years of work experience. - 1 year of experience leading teams. - Good level of MS Excel and other MS Office tools. - High level of English (dialogue, writing, listening) (B2 – C1). - Customer service and communication skills. - Teamwork and autonomy.