*Were Hiring at Solvo Global!* We are looking for an exceptional Client Solution Specialist to join our client Extensis HR, a leading provider of HR solutions. If youre tech-savvy, client-focused, and passionate about HR systems, this is your opportunity to shine! Client Name: Extensis HR Position Title: Client Solution Specialist Barranquilla: Edificio Celer; Cra 53 N. 76-115 Shift: Monday to Friday 8:00 am - 5:00 pm. Weekends OFF. (Availability to work from 7:00 am to 4:00 if required due to time zone change) The role becomes hybrid after 2or 3 months Job description: The Client Solutions Specialist serves as an essential technical resource for internal teams, external clients, and worksite employees, focusing on our HRIS, Learning Management System, Performance Management, and Applicant Tracking products. This role is pivotal in implementing these products successfully and ensuring their continuous maintenance. This role is a hybrid role of high end customer service and a strong understanding of the technology platforms ExtensisHR partner with to give our clients the robust HR offering they have come to expect. The ideal candidate will be comfortable with consistent client interaction, partnerning regularly with multiple ExtensisHR departments such as Sales, Implementation, HR, and others; while still having the understanding of how these platforms assist our clients with their everyday HR needs. Responsibilities: HRIS & Client Engagement Serve as the primary contact for the implementation and support of Learning Management, Performance Management, E-Verify, and Applicant Tracking systems for both new and existing clients. Manage training, implementation, and ongoing assistance for ancillary products tailored to client needs. Implement PTO setups and ongoing HRIS operations for assigned clients within ExtensisHR platform. Collaboratively address and escalate Level 1 HRIS product issues, ensuring timely resolution with internal teams and clients. Maintain and communicate client updates with internal service team utilizing ticketing system within the CRM. Escalate complex issues to the Client Solutions Team Lead or HR Operations Manager as needed. Respond to advanced service delivery inquiries. Maintain HRIS files daily, generate reports for clients, and handle email correspondence in accordance with standard SLAs. Skills and Education Customer Service experience is a must. Corporate customer service such as account management or call center experience are highly desirable. Payroll, HR, or PEO experience is very nice to have but not required. A strong interest in HR is extremely beneficial. Efficient in Microsoft Excel Competencies Excellent communicator, verbally and in writing Strong analytical and problem solving skills Client service, analytical and problem-solving orientation Team player, results-focused, strong work ethic Work Experience Exposure to HR Systems such as HRIS, ATS, LMS, and Performance Management is beneficial. Experience in a fast-paced, client service environment highly desirable Technology background/help desk experience is a plus.El equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención. - Educación mínima: Universidad / Carrera técnica - años de experiencia