Customer Success Specialist - Language Education Customer Success Specialist - Language Education Customer Success Specialist (Consultant – Contractor – Based in Colombia – 100% Remote) About Everybody Loves Languages Headquartered in Toronto, Canada, Everybody Loves Languages (ELL) combines over two decades of language learning content with state-of-the-art technology that enables educators to deliver personalized learning experiences in classrooms and online. ELL offers a diverse selection of education programs and advanced Learning and Student Management Systems (LMS) for K-12, higher education, and corporate clients. ELL’s learning ecosystem leads the language education industry by fully supporting teachers’ pedagogies and delivering measurable results for learners worldwide. With a mission to build a multilingual world using the best technologies and methodologies, our international team brings deep educational experience from Europe, South America, and Asia, delivering a consultative and client-focused approach. About the Role: Customer Success Specialist We are looking for a highly energetic and results-driven Customer Success Specialist based in Colombia , to work under a consultant/contractor agreement with our Canadian company . This is a 100% remote position . The specialist will be responsible for: Managing a portfolio of global clients and supporting them in the implementation and ongoing use of the ELL platform. Onboarding new clients and providing continuous training on new products and features. Creating and maintaining client-facing support materials, such as presentations, guides, and videos. Responding to client requests through the ELL service desk, while collaborating with internal teams such as IT, Product, and Marketing. Championing client success by building strong relationships and ensuring a high-quality experience with our suite of products. Managing client data and reporting using Excel and internal tools , and supporting internal or client-facing updates using PowerPoint presentations. Qualifications: Degree in Language Education or a related field. 2+ years of experience coordinating or delivering language learning programs at educational institutions. 2+ years of B2B SaaS customer service experience, supporting post-sales activities. Professional fluency in Spanish and English is required. Experience using Excel , PowerPoint , and internal tools for reporting and client communications. Excellent communication and interpersonal skills , with the ability to build strong client relationships. Seniority level Seniority level Entry level Employment type Employment type Full-time Industries E-Learning Providers Referrals increase your chances of interviewing at Everybody Loves Languages | TSX-V: ELL | OTC: LMDCF | FSE: LIMA by 2x Get notified about new Customer Success Specialist jobs in Colombia . Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Bogota, D.C., Capital District, Colombia 2 weeks ago Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 month ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 19 hours ago Chapinero, Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 month ago Customer Success & Reddit Content Specialist Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 month ago Client Success Manager (Podcast Company) Customer Success Manager, 1:Few (Trilingual in English, Spanish & Portuguese) Customer Success & Reddit Content Specialist We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr