Get AI-powered advice on this job and more exclusive features. Direct message the job poster from ProcessMaker As an Implementation Engineer at ProcessMaker, you will be responsible for implementing and optimizing ProcessMaker’s solutions for enterprise clients, ensuring high-quality service delivery, and supporting the development of scalable solutions. You will collaborate with customers to automate processes, build interactive screens , create simple triggers, and execute essential coding tasks to ensure the overall solution meets client needs and performs at its best. Your work will involve rigorous testing and quality assurance across all developed components. Responsibilities Lead ProcessMaker solution implementations by building interactive screens, developing processes, and essential coding that meet customer requirements. Partner with clients to strategically define and map their business processes, integrate multi-system environments, and ensure the final solution aligns with their core objectives. Systematically develop and test all solution components within the ProcessMaker platform, to guarantee the final solution meets client requirements and performs to specification. Drive the continuous improvement of internal quality assurance and testing protocols to enhance the efficiency and scalability of our service delivery process. Engage with senior leadership and cross-functional teams to ensure implementation projects are strategically aligned with overarching business goals and customer success criteria. Create and maintain a library of reusable assets, solution accelerators, and training materials to empower both internal teams and external customers. Act as a key liaison between clients and product teams by gathering direct feedback to influence roadmap prioritization and contributing to technical evangelism efforts. Essential Functions Lead the technical delivery of implementation projects, partnering with key enterprise clients to architect and build tailored solutions. Guarantee solution integrity and performance by conducting rigorous, end-to-end testing and systematic troubleshooting throughout the implementation lifecycle. Drive long-term client success by providing post-implementation support focused on system performance optimization and high user satisfaction. Contribute to internal operational excellence by partnering with cross-functional teams to refine implementation methodologies and streamline delivery processes. Minimal Qualifications Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field. 3+ years of professional experience in software development, solutions consulting, or a similar technical role, with a strong preference for work in business process automation (BPA). Deep understanding of business process mapping, workflow design, and the architectural challenges of integrating disparate enterprise systems. Experience with the full software testing lifecycle, including debugging, performance tuning, and troubleshooting custom solutions. Excellent communication and collaboration skills, with a proven ability to articulate technical concepts to non-technical stakeholders and and work effectively in cross-functional teams. Preferred Qualifications A track record of successfully implementing SaaS products and automating processes within complex enterprise environments. Direct, hands-on experience with a major Business Process Management (BPM) or automation platform; specific experience with ProcessMaker is a significant plus. Proven ability to manage client relationships and lead technical conversations in high-stakes, enterprise-level implementation projects. Top Competencies for Success in This Role Problem Solving & Troubleshooting : Proactively identifies, diagnoses, and resolves complex technical challenges throughout the solution lifecycle. Demonstrates a systematic approach to finding root causes and implementing robust, lasting fixes. Customer Focus & Partnership : Acts as a trusted technical advisor to clients, deeply understanding their business objectives to ensure the solution delivers tangible value. Champions customer success from kickoff through post-implementation support. Execution Excellence & Drive for Results : Takes ownership of project outcomes, consistently delivering high-quality work on schedule. Navigates technical and project complexities with a focus on efficiency, quality, and accountability. Collaboration : Works effectively with both internal teams and clients to ensure all project milestones are met and expectations are exceeded. Facilitates clear communication to align all stakeholders and drive projects toward collective success Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at ProcessMaker by 2x Get notified about new Implementation Engineer jobs in Bogota, D.C., Capital District, Colombia . 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