Customer Service Representative · Location: CAMACOL Cra 63 49ª-31, Edificio Camacol, Barrio El Estadio, Piso 9 · Schedule: Monday to Friday Shifts: 8:00 a.m 5:00 p.m / 8:30 a.m 5:30 p.m / 9:30 a.m 6:30 p.m / 10:00 a.m 7:00 p.m · Salary: $3,000,000 Job Summary The Customer Support Representative (CSR) provides high-level service in a call center environment, acting as the first point of contact for members. The CSR combines technical knowledge with strong interpersonal skills to deliver outstanding support and resolve issues effectively . Key Responsibilities Work onsite with consistent attendance Answer calls from providers and members using proper greetings Clarify client issues and identify resolution paths Provide clear, understandable information Show empathy and apply de-escalation techniques Process insurance changes (dependents, doctors, addresses) Research plan documents to quote benefits accurately Investigate claim-related inquiries Log call details with proper notation Maintain confidentiality and comply with HIPAA Adhere to schedule and maintain punctuality Support new hires through side-by-side or call shadowing Skills & Qualifications Soft Skills Effective leadership and adaptability Excellent written and verbal communication Dependable with strong attendance Analytical and problem-solving skills Ability to stay updated with plan changes Willingness to grow with role and company Hard Skills Subject-matter expertise in customer service Proficient in Microsoft Office Suite Call center experience (medical/benefits preferred) Experience in UR, Claims, COBRA, FSA, Eligibility (preferred)