Job Description: Teleperformance is looking for a Bilingual Reporting Analyst who is highly analytical and results-oriented. The ideal candidate should be able to configure data in reporting and analytics solutions quickly, meet deadlines in a fast-paced environment, and provide insights on trends and key data sets. Responsibilities: - Monitor and improve quality, productivity, and first contact resolution indicators. - Prepare and submit reports to the Account Executive, Director of Operations, and Client. - Analyze databases, design strategies, and optimize program objectives at minimal cost. - Track productivity indicators, issue alerts, and support decision-making. - Ensure accuracy and timeliness of reports. - Identify and alert stakeholders about factors impacting communication and effectiveness goals. - Report operational issues to the IT department. Requirements: - English Level: B2. - Residing in Bogotá D.C. - University studies (minimum first semester) in Data Analysis, Programming, or related fields. - Desired careers: Engineering, Systems, Mathematics, or related fields. - Experience in a BPO environment (Minimum 6 months of experience in a call center analyzing data and preparing reports). - Experience with large datasets in relational databases. - Advanced Excel proficiency (≥ 70%). - SQL knowledge (≥ 70%). - Advanced logical-mathematical concepts (≥ 80%). - Advanced statistical knowledge (≥ 70%). Why Join Us? Teleperformance is certified as a Great Place to Work! If you're looking for a dynamic and challenging role in a top-tier organization, this is your opportunity. Apply now and be part of our amazing team!