Job summary Join Us as Our Operations Hero Job Title:Operations Associate Location:Usaquén, Bogotá, Cundinamarca, Colombia. As an Operations Associate at TourHero, you'll be at the heart of our operations team, creating unforgettable travel experiences for our global customers. Responsibilities - Transform customer briefs into seamless travel experiences. - Coordinate with operators to meticulously plan and execute trips. - Collaborate with the CX team to proactively resolve and prevent customer issues. - Conduct detailed consultative calls to understand and document clients' travel needs and budgets. - Oversee reservations, special requests, and payments efficiently. - Finalise and verify detailed itineraries, ensuring all documentation is accurate and complete. - Maintain clear and efficient communication with TourHeroes, travellers, and operators to foster long-lasting client relationships. Desired requirements - 1-3 years of experience in travel, marketing, customer experience, business, or related fields is a bonus - Exceptional organisational skills with a keen eye for detail - Proven ability to meet goals and KPIs within deadlines - Creative problem-solver who excels in improving processes and strategies - Capable of managing multiple tasks efficiently - Excellent verbal and written communication skills in English and Spanish - Strong project management skills - Outstanding customer service abilities Benefits - 40 Days of Annual Leave - Work From Anywhere - Health Coverage - Equity - Tech Budget Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora