Sutherland is seeking an attentive and goal-oriented person to join us as an **Actimize Technical Support team at NICE System**. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Qualifications**: **Main responsibilities**: - Review and investigate issues raised by client and provide accurate guidance based on current documentation. - Understand client software configuration and customizations done in the following programming languages: Java, JavaScript, SQL, XML to provide the right support. - Be able to install, configure and customize solutions by following implementation guides and manuals. - Reproduce client environment data, configuration and setup in order to investigate possible issues. - Provides information by collecting, analyzing, and summarizing development and service issues. - Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process. - Collaborates and adds value through participation in peer case reviews, providing comments and suggestions. - Provides reliable solutions to a variety of problems using sound problem solving techniques. - Performs technical root cause analysis and outlines corrective action for given problems. - Work with customer and ownership for issues collaborating with higher tiers for end to end resolution - Working in accordance with NICE support process, procedures, contractual SLA’s - Documenting all customer interactions in CRM tool in accordance with SLA. **Required Experience**: - Excellent verbal and written communication skills in English. - Fast learner with ability to educate her/himself on relevant technologies - Excellent technical and analytical skills. - Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.). - Excellent organizational skills, ability to set own task lists and timelines. - Ability to work in a team. - Demonstrated interest and ability to communicate across technology and business boundaries. - Bachelor's degree in computer science (or equivalent), or very close to completion. **Required Skills**: - Programming language: Java and JavaScript. Scala is a plus. - Relational databases: i.e. Oracle, SQL Server - Application server: i.e. Tomcat, WebLogic, WebSphere. - Operating Systems: Windows and Linux - Knowledge with XML, HTML.