About the Role We're seeking a detail-oriented professional to enhance our Business Voice Portal—a central platform for customers, partners, and internal teams to manage telephony services, billing data, and account insights. As a key member of our team, you'll gather requirements, support Agile delivery, and improve user experience across the platform. Ideal candidates will bring experience with customer portals, billing systems, and telecom service models, along with a strong grasp of Agile methodologies. Key Responsibilities: - Collaborate with Product Owners to manage and prioritize the product backlog. - Write clear epics and user stories; participate in Agile ceremonies. - Gather and document requirements to improve portal functionality and UX. - Coordinate with stakeholders and UI/UX teams to align business needs with development. - Define workflows for service configuration, account management, and provisioning visibility. - Ensure billing data is accurate and user-friendly; support ERP/tax/payment system integrations. - Assist with UAT, validate data flows and user journeys, and help resolve post-release issues. What You'll Bring: - Strong analytical and problem-solving skills - High attention to detail and ability to manage multiple workstreams - Collaborative mindset with a passion for improving user experience Requirements: - 3+ years as a Business or Product Analyst, preferably in telecom, SaaS, or portal-based environments - Experience with customer or self-service portals - Solid understanding of billing systems and service configurations - Familiarity with Agile practices and tools - Strong communication and documentation skills Benefits: We offer a range of benefits that make us a great place to work. As a valued member of our team, you'll have opportunities to grow and develop your skills, while also enjoying a competitive compensation package.