About the Role We are seeking an experienced Senior Analyst to join our team. As a key member of our organization, you will be responsible for managing agents who execute programs aimed at improving the Early Life Cycle experience for drivers in Spanish Speaking Latin America. The ideal candidate will have 3+ years of work experience in service development, innovation, or project management. Previous experience in a service-based industry is highly valued. Key Responsibilities - Manage and support a team of agents responsible for delivering onboarding and engagement touchpoints to new drivers. - Develop, test, and iterate training materials and communication deliverables to improve driver activation and satisfaction. - Analyze operational data and feedback to identify improvement opportunities and optimize agent performance and content effectiveness. - Document and implement best practices across markets, ensuring consistency while allowing for local adaptation. - Collaborate with cross-functional teams (e.g., Product, Ops, Marketing) to ensure a seamless and customer-centric driver experience. Required Skills and Qualifications - Bachelor's degree or above. Master in Project Management or Process Management is a plus. - Fluent English, both written and spoken; This position requires daily interactions with other countries and cultures. - Strong analytical and critical thinking skills. - Solid experience with project management techniques, such as agile methodology, lean project management, waterfall and scrum. - Customer focused and possess the ability to develop creative solutions to a variety of complex problems. - Ability to lead and influence teams across different functions, driving collaboration and engagement. - Must be able to work with minimal supervision, multitask, and prioritize own work to meet deadlines. About Us We strive to create user value by innovating new experiences that are safe, pleasant and efficient. We are strong believers in making informed decisions, analyzing valuable metrics. Success is a team sport. When we work to help our partners and colleagues win, we win too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity, always doing the right thing. Our intentions are sincere, we speak our minds and listen to each other. We always strive to do better, venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. Diversity is one of our biggest strengths. Our differences make us distinct. We respect each other and believe in equal opportunities for all. What We Offer - A challenging and rewarding role with opportunities for growth and professional development. - A dynamic and collaborative work environment. - The chance to work with a talented and diverse team. - A competitive salary and benefits package. - Flexible working arrangements. How to Apply If you are a motivated and experienced individual looking for a new challenge, please submit your application. We look forward to hearing from you.