Job summary We're looking for an entrepreneurial and motivated Business Support Specialist to join our team and play a pivotal role in delivering exceptional support to our customers. This role offers the opportunity to build a new function, streamline operations, and make a meaningful impact on businesses that rely on Traba for workforce management. Responsibilities - Deliver Outstanding Support: Provide rapid and responsive assistance to businesses on time-sensitive workforce issues, ensuring a seamless and high-touch experience. - Monitor and Optimize Operations: Oversee daily activities to ensure smooth scheduling and shift management, proactively resolving issues as they arise. - Empower Customers and Workers: Act as a trusted point of contact for businesses, providing solutions that align with their needs and fostering a positive experience for all platform users. - Streamline Processes: Collaborate with internal teams to identify opportunities to improve workflows, develop standard operating procedures, and enhance efficiency. - Resolve Issues at Scale: Address and resolve standard customer requests (80% of tickets) while partnering with Biz Ops for more complex scenarios requiring specialized knowledge (20%). - Leverage Technology: Utilize internal systems to monitor requests, troubleshoot issues, and support businesses in understanding and navigating the Traba platform. - Flexibly Rotate Shifts: Work rotating schedules, including early mornings, late nights, weekends, and holidays, ensuring consistent support coverage as we expand to 24x7 operations. Qualifications - Customer-Focused: You bring strong empathy and care for customers and workers, with a proven ability to build relationships and resolve issues. - Process-Oriented: You thrive on identifying inefficiencies and implementing effective solutions to improve operational workflows. - Adaptable: You excel in a fast-paced, ambiguous environment, balancing multiple tasks under pressure with ease. - Resilient Problem-Solver: You confront challenges with a growth mindset, learning from experiences and demonstrating grit in tough situations. - Exceptional Communicator: You have excellent verbal and written communication skills, enabling you to manage expectations, clarify questions, and provide clear guidance. Why Join Us - Competitive pay with opportunities for growth and career development. - Be part of a highly competent, driven team that values collaboration and innovation. - Gain firsthand experience in shaping a new function within a fast-growing tech company. - Flexible work arrangements with rotating shifts that include early mornings, late nights, and weekends. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora