Job Title This is a challenging role that requires the ability to work in a fast-paced environment with multiple stakeholders. As a Senior IT Support Analyst, you will be responsible for providing advanced on-site support and shaping the user experience for employees and agencies. The ideal candidate will have 5-7 years of experience in an IT help desk or desk side support role, with increasing responsibility. They must also have strong cross-platform expertise in Windows and Mac OS, as well as working knowledge of AV technology. - Deliver Exceptional On-Site Support - Lead a Small Team of Junior Engineers - Maintain Standard Technology Services - Build Strong Relationships with Business Stakeholders In return, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package. We are committed to fostering a culture of respect, inclusivity, and diversity, where everyone feels valued and empowered to succeed. What You'll Need: - 5-7 years of experience in an IT help desk or desk side support role - Strong cross-platform expertise in Windows and Mac OS - Working knowledge of AV technology - Proactive and solution-oriented mindset - Excellent problem-solving skills - Empathy and effective communication skills Who We Are: We are a global organization dedicated to delivering exceptional services to our clients and customers. We value creativity, innovation, and collaboration, and we strive to create a workplace culture that is inclusive, respectful, and empowering.