**Shift days, hours, and time zone**: Sundays to Thursdays 10 am to 7 pm Colombian time, Fridays and Saturdays off **Salary 3.850.000 COP** **Job description**: - Analytical and data-driven. - Experience in quality assurance, preferably in customer service. - Strong customer service skills. - Open to new ideas and able to manage processes remotely. **Responsibilities**: - Ensure consistent processes across all offices (currently 3). - Map and monitor office processes to ensure quality. - Provide the ultimate customer experience. - Analyze data to drive improvements in service delivery.. Be engaged in scheduling, customer service and recruitment processes. Take some office calls to leave a message **Skills and qualifications - Hard and soft skills**: - Analytical and data-driven. - Experience in quality assurance, preferably in customer service. (It's a must) - Strong customer service skills. Work under pressure Tipo de puesto: Tiempo completo Pregunta(s) de postulación: - Do you have experience in quality assurance, preferably in customer service? Idioma: - English (Obligatorio)