Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes, and enduring relationships. Unlocking digital performance. Delivering measurable results Job Description Directors in this role get to: Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance. Define Sutherland’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Take the lead: perform strategic analysis of business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met. Improve the Company: Make recommendations to enhance processes and boost ease and efficiency. Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans. Qualifications Our most successful candidates will have: Bachelor’s degree. Eight or more years of management experience; experience managing customer support. Ability to be creative and resourceful in finding effective solutions to problems and situations. Strong analytical skills, able to interpret data, identify trends, and suggest improvements. Customer-oriented approach in managing communications and issues; strong interpersonal and problem-solving skills. Pro-active in developing trust and rapport with employees and team members; a team player. Persistence in working through challenges and doing whatever it takes to get the job done. Demonstrated leadership skills; able to evaluate opportunities, develop, and implement performance improvements. Strategic thinking in developing solutions and process improvements. Efficient time management and ability to handle multiple schedules, meetings, and initiatives. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr