TDCX Bogota, D.C., Capital District, ColombiaJoin or sign in to find your next jobJoin to apply for the Assistant Real Time Analytics Expert role at TDCXTDCX Bogota, D.C., Capital District, Colombia5 days ago Be among the first 25 applicantsJoin to apply for the Assistant Real Time Analytics Expert role at TDCXDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top Reasons to work with TDCXAttractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission?Provide support, through the use of technology and tools in line with agreed processes, to monitor contact volume traffic in order to identify performance exceptions requiring both short term and longer term attention.In collaboration with the Technology, Operations, and Management team to execute system modifications (e.g., break management, schedule updates and skillset changes) and/or issue procedural notifications based on trigger events (e.g., average handle time, volume, absenteeism, etc. )Assist Operations to help provide greater focus on real-time/intraday agent productivity, performance exceptions and schedule adherenceEnsure in collaboration with WFM/Schedulers, accurate and timely agent schedules.Support Operations to help better manage intraday business performance to meet or exceed SLA and KPI targetsAny other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.Who are we looking for?Preferable with 1 or 2 years of working experience in the related field is required for this position.Knowledge in any Work Force Management Software is an advantage; and an intermediate-advanced level of Excel is mandatoryAbility to perform statistical analysis and produce analytical and informative reportsMust have initiative, drive and work independently with minimum supervision and a good team player.Excellent verbal and written communication skills in English and the language of supporting marketWho is TDCX?Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.Visit for more info.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionAdministrativeReferrals increase your chances of interviewing at TDCX by 2xGet notified about new Assistant Expert jobs in Bogota, D.C., Capital District, Colombia.Bogota, D.C., Capital District, Colombia 5 days agoBogota, D.C., Capital District, Colombia 5 days agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 5 days agoTalent Acquisition Partner (Portuguese Speaker)Bogota, D.C., Capital District, Colombia 2 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr