¡We are hiring! | Junior Operations Support Analyst 100% Remote Work. Are you looking for a new challenge where you can grow, learn, and contribute from day one? At Real Tyme Analytics, we’re seeking a passionate Junior Operations Support Analyst to join our engineering teams. About the role As a Junior Operations Support Analyst, you will focus on handling customer issues and providing technical support. This role requires strong communication, problem-solving, and technical skills. The ideal candidate will have a bachelor’s degree or equivalent experience, preferably within the e-commerce industry. ¿What will you do in this role? - Customer Support: Address customer issues escalated from L1 support, including technical problems, order discrepancies, and product inquiries. - Technical Assistance: Provide troubleshooting and support for requests related to Medline.com functionalities, such as ordering and integrated systems. - Problem Solving: Identify root causes of issues, implement effective solutions, and document resolutions for future reference. - Knowledge Base Management: Contribute to and maintain the internal knowledge base to ensure accurate, up-to-date self-service and support content. - Communication: Communicate clearly and effectively with customers and internal teams, providing timely updates and detailed explanations. - Collaboration: Partner with support, product, and development teams to resolve issues and continuously improve the e-commerce experience. - System Administration: Support e-commerce publishing systems, including user account setup, permissions, and configurations. - Process Improvement: Recommend and implement process improvements, such as templating and automation—to enhance efficiency and reduce resolution time. - Documentation: Maintain clear and organized records of all support interactions, issues, and resolutions. What we're looking for: - Successful completion of a four-year college degree is required. - 2+ years of professional experience in the e-commerce industry or equivalent work experience in a related industry. - 2+ years of professional experience in e-commerce ticketing systems. - Proficient with HTML and CSS for publishing website banners. - Proficient with application monitoring and logging tools like Splunk, AppDynamics etc. - Proficient with Oracle BCC, Java, SQL, and SAP. - Strong soft skills: - Communication. - Problem-solving. - Customer service. - Organizational. - Adaptability. Why You’ll Love Working Here: - Competitive pay (USD). - 100% remote work. - Opportunity to grow and expand your career.