**About the role** We are seeking an Infra Dev Specialist with expertise in ServiceNow ITSM you will play a pivotal role in enhancing our IT service management capabilities. With 8 to 10 years of experience focusing on optimizing and automating IT processes to improve efficiency and service delivery. You will be a valued member of the SNBG team Your contributions will directly impact our company’s operational excellence and customer satisfaction. **In this role, you will**: 1. **Develop and implement ServiceNow ITSM solutions** Core function that drives process efficiency and automation. It sets the direction for streamlined service management. 2. **Oversee the integration of ServiceNow with other enterprise systems** Enables seamless connectivity and workflow automation—critical for scalability and unified operations. 3. **Provide technical expertise in the ServiceNow platform** Ensures reliability, performance, and scalability, which are essential to maintaining a stable and responsive system. 4. **Lead efforts to automate routine IT tasks** Reduces manual workload, enhances response times, and improves overall service delivery. 5. **Monitor and maintain the health of the ServiceNow platform** Proactive system maintenance minimizes downtime and ensures high availability for end users. **Work model**: We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered: - Possess a strong background in ServiceNow ITSM with proven experience in developing and implementing IT service management solutions. - Demonstrate expertise in integrating ServiceNow with other enterprise systems to enhance process automation. - Exhibit excellent problem-solving skills with the ability to proactively identify and resolve technical issues. - Have a solid understanding of IT service management best practices and industry standards. - Show proficiency in automating IT processes to improve efficiency and reduce manual intervention. **These will help you stand out**: - Good English level B2 or Above - Proven experience working with ServiceNow - ServiceNow Certified Implementation Specialist ITIL Foundation Certification - Have a proven track record of successfully implementing and managing ServiceNow solutions. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. **Benefits**: - A career in one of the largest and fastest growing IT services providers worldwide. - Ongoing support and funding with training and development plans. - Opportunity to work for leading global companies. - Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive. - A highly competitive salary and great benefits, such as Allianz for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.