Join Rappi and revolutionize the way you work. Our team is made up of people who see opportunities where others see problems, who see close where others see distance, and who see adrenaline where others see pressure. At Rappi, we believe that everyone has the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience. As a Collections Analyst at Rappi, you will be responsible for managing all financial aspects of the Rappi-Client relationship. Key Responsibilities: - Timely convert delivered value into billable invoices, tracking delivered vs invoiced amounts - Ensure invoices meet client needs and are issued promptly - Ensure clients receive and accept invoices timely - Track invoice status based on client complexity - Manage factoring operations - Proactively manage cash collection risks with the OTC team - Follow up on outstanding payments - Negotiate settlement agreements when necessary - Manage bad debt - Build and maintain strong relationships based on trust, transparency, and commitments - Ensure seamless communication on financial matters - Respond effectively to client inquiries and requests - Coordinate with internal teams to resolve blockers - Send periodic balance due follow-ups - Gather relevant information from internal teams (Sales, Legal, Ops) - Manage client information: contacts, invoicing instructions, needs, financial cut-offs, etc - Validate negotiations requiring invoicing and collections - Review and approve documentation for invoicing - Maintain accurate records of transactions and interactions - Gather feedback to improve systems and processes - Onboard Rappi as a supplier with clients - Keep systems updated with relevant information Worker type: Regular Company: Rappi Technology Colombia