Join to apply for the Field Support Engineer role at Ottomatik.io 2 weeks ago Be among the first 25 applicants Join to apply for the Field Support Engineer role at Ottomatik.io Hi there! We are South and our client is looking for a Field Support Engineer! Note To Applicants - Eligibility: This position is open to candidates residing in Latin America. - Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. - Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority. Job Summary Our US-based client is a leading solar energy solutions provider in Texas, committed to delivering efficient and sustainable power to our communities. The Field Support Engineer (FSE) is a key role within our client’s operations team, focused on enhancing field operations. This position strengthens technical response capabilities, maximizes crew installation efficiency, and ensures high-quality standards for installation, inspection, and service processes. The FSE serves as a direct resource for installers and electricians, facilitating smooth coordination between field teams, project coordinators (PCs), and leadership. Additionally, the role plays a crucial part in troubleshooting technical challenges and optimizing resource allocation to maintain operational excellence. Key Responsibilities - Address technical concerns and operational challenges encountered by field teams on a day-to-day basis. - Support installers and electricians by providing guidance on technical issues, including failed inspections and complex electrical work. - Assist in performance management by tracking field performance and offering constructive feedback to crews. - Ensure optimal utilization of field personnel and resources, making real-time adjustments as needed. - Serve as a liaison between field teams and project coordinators to enhance workflow efficiency. - Provide live support at job sites when necessary to ensure installations and services are completed successfully. - Monitor and report recurring field issues to identify areas for improvement in installation processes. - Train and help develop field employees, offering technical knowledge and best practices to enhance job site performance. Qualifications - Advanced English level written & spoken - Engineering background in one of the following disciplines, in order of preference: Energy Engineering (Preferred), Electrical Engineering, Mechanical Engineering, would be preferred - If the candidate does not have a degree in Energy Engineering, completion of a course or training in Solar PV systems is highly valuable. This ensures they have the necessary foundational knowledge to support field operations effectively. - Construction management experience is highly valuable - Technical Skills: Proficiency in diagnosing and resolving field-related technical challenges. - Licensing: NABCEP certification or electrical licensing is a plus, but not required. - Familiarity with local electrical and building codes related to solar installations is a plus. Requirements - Ability to troubleshoot and resolve installation, electrical, and structural challenges in real time. - Strong communication skills to effectively relay technical information between field teams and office personnel. - Willingness to work in a fast-paced environment and adapt to evolving field operations. - High level of organizational skills to track, prioritize, and respond to field support needs Time zone and working hours: Monday to Friday, 7 am to 4 pm CST. Compensation: 2,000 - 3,000 usd/month Perks - 3 weeks of PTO (15 business days) per year - 6 US holidays per year If this opportunity sounds good to you, send us your resume! Seniority level - Seniority level Mid-Senior level Employment type - Employment type Full-time Job function - Industries Renewable Energy Semiconductor Manufacturing Referrals increase your chances of interviewing at Ottomatik.io by 2x Get notified about new Field Support Engineer jobs in Bogota, D.C., Capital District, Colombia . Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Required Skill Profession Servicios Profesionales/consultoría